LOVE LONDON RUNNING TOURS TERMS AND CONDITIONS ("TERMS") POLICY


Last updated: 7 July 2017.

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.lovelondonrunningtours.london website and/or booking a tour operated by Love London Running Tours (“us”, “we”, or “our”). 

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.  These Terms apply to all visitors, users and others (“participant”) who access or use the website or our tours.

By accessing or using the Service you agree to be bound by these Terms.  If you disagree with any part of the terms then you may not access the Service.

Reservations and Payment
To make a tour booking with Love London Running Tours participants will need to make a tour booking enquiry.  This can be done by emailing info@lovelondonrunningtours.com, by completing our Booking Enquiry Form online at http://www.lovelondonrunningtours.london/book-a-tour.html or by telephoning +44 (0)7941 856556.  Love London Running Tours will reply to any tour booking enquiry within 24 hours.

Where a tour is available Love London Running Tours will provisionally reserve the space(s) and will email the participant confirmation of this.  The provisional reservation will be valid for 24 hours and will only be confirmed once full payment for the tour(s) has been received.  Love London Running Tours will send a separate email containing an invoice for the tour.  The invoice will cover the cost of the tour ticket(s) plus any additional items requested by the participant (for example t-shirts).  Participants will need to pay the invoice in full using PayPal.  Please note all tours must be paid fully in advance in order for the tour booking to be confirmed.  It is not possible to pay in cash on the day.

Love London Running Tours will email a booking confirmation and e-booking voucher to the participant within 24 hours of full payment being received.  The booking confirmation email will confirm the tour (and any additional items) booked, date, meeting time, meeting location, expected end time and location, Love London Running Tours guide contact details and what to bring to the tour.  Please refer to our Cancellations and Refunds Terms should an amendment to a booking be required.

The prices on our website and promotional leaflets are correct at time of publication, however, we reserve the right to raise or lower our prices at any time.  Love London Running Tours reserve the right not to accept or fulfil a booking request and all booking requests are subject to availability.

When a reservation is made by one person on behalf of another person or other people, the person making the reservation confirms to us that he or she has the authority to make such a booking on behalf of the other person(s).


Gift Vouchers
Love London Running Tours gift vouchers can be purchased for any value, single or multiple named tours or with additional on the tour day items including branded merchandise.

Gift vouchers are valid for 12 months from the date of activation.  We regret that gift vouchers cannot be refunded, nor can they be exchanged for cash.  Where a proportion of a gift voucher value has been used by the recipient we will issue the recipient a new voucher for the remaining value.  This will be valid for 12 months from the original date of activation.

Gift vouchers enquiries can be made by emailing info@lovelondonrunningtours.com, by completing our Booking Enquiry Form online at http://www.lovelondonrunningtours.london/love-london-gift-vouchers.html or by telephoning +44 (0)7941 856556.  Love London Running Tours will reply to any gift voucher enquiry within 24 hours.

Love London Running Tours will email the buyer to both confirm the value and to note any personalisation requests for the e-gift voucher.  The buyer will need to state if they wish the e-gift voucher to be sent to them or direct to the recipient along with a personalised message.  Love London Running Tours will send a separate email containing an invoice for the gift voucher.  The buyer will need to pay the invoice in full using PayPal. 

Love London Running Tours will email the e-gift voucher to the requested recipient either within 24 hours of full payment being received, or after full payment has been received on a specific requested date of the purchaser. 

Gift vouchers can be redeemed by contacting Love London Running Tours quoting their unique e-gift voucher number.  Participants should refer to the Reservations and Payment Terms for information on how to book a tour, and ensure they include their unique e-gift voucher number in any communication.  Love London Running Tours will reply to their booking request within 24 hours and follow the stated Reservations and Payments Terms process with the exception of any email invoicing unless the e-gift voucher only part covers a booking.

Tour Itineraries
London is a busy city with many road closures, events and parades taking place throughout the city each year. Love London Running Tours reserves the right to vary a route and thus exclude listed sights, areas and topics, in the event of a route being adversely disrupted by external events.

Love London Running Tours may, on very rare occasions, shorten a proposed route and thus exclude listed sights, areas and topics, if a participant or number of participants are deemed inadequately prepared to safely complete the entire route.  

No refunds will be offered for any amended tour itineraries.

Under 18’s Policy
Minors aged 17 years or under may, on occasion, be authorised to participate in the tours provided they are accompanied at all times by an adult.  Any under 18 participant joining a tour must be agreed in writing in advance of the tour by Love London Running Tours.  It is at the discretion of Love London Running Tours to determine if an under 18 is suitable to participate in the tour, and any decision made by Love London Running Tours must be respected and adhered to.

Cancellations and Refunds
We understand that it is not always possible to make a scheduled booking for a tour.  To cancel or amend a booking please email bookings@lovelondonrunningtours.com.  Provided that 48 hours’ notice is given before the scheduled start time of a tour Love London Running Tours will provide a full refund (minus PayPal fees) or re-book on an alternative date or time dependent on participant preference.  Where a refund is given this will be via the original payment method.  Please note refunds can take up to 14 days to process. 

Love London Running Tours are not able to refund any participant cancellations where less than 48 hours’ notice is given before the scheduled start time of a tour. 

Love London Running Tours are unable to refund participants who do not show for a tour, and as our tours start promptly, we are unable to offer a refund to any participant who arrives late for a tour. 

Love London Running Tours reserves the right to cancel a tour for any reason.  In the unlikely event Love London Running Tours cancel a scheduled tour, participants will be informed via their contact email address and an attempt will also be made to contact participants via their contact phone number.  In such an occasion a full refund will be given via the original payment method.

Participant Responsibility and Health
The tour starting points are in public places throughout London and as such Love London Running Tours is unable to provide any secure storage areas.  Participants are advised to bring only essential items and are responsible for any items they bring with them onto the tours.   It may be possible to store small items in your guide’s back pack but participants do so at their own risk of loss, theft or damage.  Love London Running Tours are not liable for any loss, theft or damage caused to a participant’s belongings before, during or after a tour.

Participants are also responsible for their own safety throughout the tour and are expected to exercise due care and attention at all times throughout the tour.  Your guide will look to ensure safe routes and road crossings but Love London Running Tours is not liable for any injury, accident or even death caused to a participant during a tour.

Participants are responsible for ensuring they are dressed appropriately for running or fitness walking, including wearing trainers suitable for these activities.  London weather is very changeable!  Participants are advised to check the weather forecast ahead of the tour commencing as they are responsible for dressing appropriately for the climate.   Participants are also encouraged to ensure they stay hydrated throughout the tour and Love London Running Tours recommend they bring bottled water with them.

Participants acknowledge that taking part in a running or fitness walking tour with Love London Running Tours is physically strenuous.  Participants will be required to complete a Pre-Activity Health Questionnaire (PAHQ) upon meeting the Love London Running Tours guide before the start of each tour.  If you have a known medical condition, injury or feel unwell it is your responsibility to declare this in full in the PAHQ and, where appropriate, to bring a medical certificate authorising participation in the tour.  Love London Running Tours reserve the right to refuse to allow a participant to take part in our tours based on the PAHQ.  Love London Running Tours strongly recommend that you consult your doctor and gain medical approval before commencing any running or fitness walking tour with us. 

Participants accept that taking part in running or fitness walking exercises carry the risk of causing injury, both minor and potentially major or even death, and that they participate at their own risk.  Love London Running Tours is not liable for any injury, accident or even death caused to a participant before, during or after a tour.  Participants agree to sign a Release of Liability form at the start of each tour to confirm that they have voluntarily enrolled to partake in a tour and that they waive, release and forever discharge Love London Running Tours from any and all responsibility or liability for injuries or damages resulting from participation in our tours.

Tour Photographs
Love London Running Tours will take photographs of participants and the route on each tour.  These images will be shared digitally with participants after the tour to be viewed or downloaded. Participants understand that on rare occasions it may not be possible to take any photographs, or that the images taken are not of the quality expected.  Love London Running Tours are not able to offer refunds for the provision of tour photographs.

Participants authorise any photographs taken of them during the tour by Love London Running Tours to be used wholly or in part in any publication (commercial or otherwise), portfolio, promotional collateral, website, social media or public display.  Participants who do not wish for their photographs to be used for this purpose will need to declare so in their Release of Liability form signed at the start of each tour.  These photographs are copyright to Love London Running Tours.  Use of the photographs may be granted to third parties, however the photographs will remain the property of Love London Running Tours.

Participants are invited to bring their own small cameras or use smart phone cameras along the route to capture their own special memories of the tour. 

Participant Behaviour
Love London Running Tours reserves the right to refuse a participant to take part in a tour, at the start of, or at any time during the tour, should the participant’s behaviour be deemed to be offensive to other participants.  Love London Running Tours also reserves the right to stop a participant joining a tour if we feel their behaviour may put the safety of other participants at risk.

Love London Running Tours request that mobile phones are turned off or placed into airplane mode for safety reasons.  We reserve the right to stop a participant joining a tour, or to continue with a tour, if we feel that their use of a mobile phone is a nuisance to other tour participants or could place them in danger whilst using the device.

Privacy Policy
Please refer to the
Love London Running Tours Privacy Policy for information on how we use and store your data.

Links to Other Web Sites
Our website may contain links to third-party web sites or services that are not owned or controlled by Love London Running Tours.

Love London Running Tours has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.  You further acknowledge and agree that Love London Running Tours shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.  If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect.  What constitutes a material change will be determined at our sole discretion.

Thank you for taking the time to read our Terms and Conditions.  If you have any questions concerning our Terms please
contact us.  



Terms and Conditions
Please find below the Love London Running Tours Terms and Conditions.

TERMS AND CONDITIONS

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